Description
An excellent and concise study companion to help you gain a better insight into your prospective area of study. Improves your chances of obtaining your qualifications with the help of the material in this guide, and sharpens your knowledge with handy practice questions.
Topics:
– ITIL Basics (Service Management, Service Lifecycle, Service Strategy, Service Design)
– Service Operation (Service Desk, Incident Management, Problem Management, Change Management)
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